Tell Me Why: ‘Focusing On The Entire Customer Journey’ — Heather Garboden Yash Punja [BfG5pjs13y7]

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On the season 8 debut of Tell Me Why, Chief Customer Officer Heather wurst Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer heart experience and how the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage members, sponsored by AT&T, the skys the limit when peq it comes to delivering a world-class experience for our customers.